This list of questions was compiled in conjunction with our technical support staff and development team to assist customers in answering some very common questions.

Please check the list of questions to see if your question is listed here before contacting technical support.

General User Questions:

1. When I log into CreditVision it says, "This version of credit vision is already expired ..."
2. I'm behind a firewall and I'm having problems connecting, what can I do?
3. Is there an easy way to tell if I can connect to your system without running the software?
   

In-house Clients:

1. What do the connection error messages mean?
2. I sent a report and it says, "Failure". Why did it fail?
3. Help!! The server is down, and I can't call anybody. How can I let someone know I am having trouble?
4. Under the Remarks tab, one of the Remarks states, "Hawk System Access not authorized."
5. What do I do if I don't understand the Raw Reports?
6. Why do items get updated on reports even though I don't remote the reports back to my clients?
7. I sent a report and now it says "Error" where my check marks should be.
8. A Username/Password is not working
9. How do I install the software, or software updates?

Remote Clients ( Also see FAQ for the iCV Web application )

1. I sent a report and it says, "Failure". Should I keep resending it until I get my check marks?
2. I sent a report and it came back saying "Error". What does it mean?
3. Help!! When I try to log into CreditVision, the browser times out or says 'Page cannot be found'.
4. I get a message saying invalid username/password; logon denied"